To be eligible for a replacement:

• The product must be unused and in its original condition.
• Original packaging, labels, seals, and invoice/proof of purchase must be intact.
• The product should not be tampered with, opened, or damaged by the customer.
• Any issue related to the delivered product must be reported within 48 hours of delivery.
• Customers are required to share a clear unboxing video and relevant images for verification purposes.

Replacement requests without proper proof may not be accepted.

The following products are not eligible for return or replacement:

• Opened or used consumable products
• Perishable goods
• Products damaged after delivery due to mishandling
• Products without original packaging or invoice

To initiate a replacement request, customers may contact our support team through:

Our team will verify the request and provide further instructions.

If instructed by our support team to self-ship the product:

• Kindly pack the item securely to avoid damage during transit.
• Customers are advised to use a reliable courier service.
• Shipping charges for self-return shipments may be borne by the customer unless otherwise approved by Gau Sampurna.

Refunds are applicable only in cases where:

• Replacement is unavailable, or
• Order is cancelled by Gau Sampurna

Once the returned product is received and inspected, customers will be notified regarding approval or rejection of the refund.

If approved:

• Refunds will be processed to the original payment method within 7–10 working days.
• Shipping charges, if any, are non-refundable.

Gau Sampurna reserves the right to cancel any order, fully or partially, due to:

• Product unavailability
• Pricing or technical errors
• Suspected fraudulent activities
• Violation of terms & conditions
• Unforeseen logistical or operational issues

In such cases, prepaid amounts, if any, will be refunded as per this policy.

If you have not received your refund yet:

• Check your bank account again.
• Contact your bank or payment provider.
• Processing times may vary depending on your financial institution.

If the issue still persists, contact us at: customercare@gausampurna.com

This policy shall be governed and interpreted in accordance with the laws of India. Any disputes arising out of this policy shall be subject to the exclusive jurisdiction of the courts of Bangalore, Karnataka.